At least 7 days before the event. We always recommend that if you know you are interested in booking--don’t wait! We receive new bookings every day, often months in advance, and we wouldn’t want your requested time/date/character to get booked before you get the chance to secure the time slot. That being said, most people book 3-6weeks in advance.

We generally recommend booking the character 30-60 minutes after the start time of your party, with 60 minutes tending to be the sweet spot. You want to give your guests a chance to arrive and settle in before the character arrives to ensure that the majority of your guests get to enjoy the character’s visit. We also recommend having the character leave at least 30 minutes before your party is scheduled to end so that you have a chance to wrap up after the character leaves (eating cake, passing out goodie bags, opening gifts, etc.). If you know that your guests tend to arrive very late, you may want to take this into consideration when planning the start time of your character. The character will not be able to adjust their start time on the day of the party because your guests are running late.

This really depends on the activities you hope for the performer to complete and the number of children you are expecting. If you fill out a booking form detailing exactly what you’d like the performer to do and how many kids you have, we can absolutely give you a personalized recommendation!

In order to book a party, we do need to have a time slot to put into our calendar so that we can reserve the time for you and make sure the character/costume doesn’t get booked elsewhere. You can move the time post booking per our availability. If the performer scheduled on your party is available at your new time and/or the costume isn’t needed elsewhere at your newly requested time, we’re happy to move the time for you!

If you decide on the day of your party that you would like the performer(s) to stay longer, you may extend them for 50KD/half hour per performer. However, it is always possible that the performer(s) will no longer be able to stay because of prior commitments or other parties they have booked. We can only guarantee availability for the time that you have booked in advance. But, if the performers are able to extend on the day of, you can certainly do so!

50% of your total balance.

Once we send you a deposit invoice and other booking materials (contract and info sheet), you will have 48 hours to send these back to us if your party date is more than 7 days away, and 24 hours if your party date is within 7 days. If you have not submitted within 48 hours, we reserve the right to open up your time slot to other potential customers. If you are having any issues with paying on time or submitting materials, please just communicate with us and we will do what we can to work with you and assist you!

Your remaining balance will be due in 2 weeks before your event.

If you wish to completely cancel your party in less than 3 days of your party, you will not get a refund.If it’s in within 5 days before your party, we will return 50%. If it’s more than 7 days, you will get a full refund. However, we always encourage you to reschedule your party instead of cancelling! See below.

If you wish to reschedule your party after submitting your contract, payment and info sheet, and it is more than 7 days before your party, you may reschedule per our availability. If you wish to reschedule within 7 days of your party date there will be a 10KD rescheduling fee. The newly rescheduled party date must be within 60 days of the original party date.